The PMP Pass Guarantee

Pass the PMP^® exam, or get your money back.

These are the complete terms of our guarantee. They exist so there is never a question about what we promise and what we ask of you.

The promise

Do the work in our PMP Master Program, sit for the PMP exam, and pass. If you complete the program as described below, sit for the exam, and do not pass, we will refund the full price you paid for the program.

How to qualify

The guarantee asks you to genuinely prepare. To qualify, all four of the following must be true:

1. Complete the course lectures. Watch all lectures in our PMP Master Class, PMP Math, PMBOK 8, and PMP Toolkit class before your exam date.

2. Score 75% or higher on at least 10 of our 12 full-length practice exams. Only attempts taken in Testing mode count. Your best score on each exam is the one that counts, so retaking an exam can never hurt your qualification.

3. Sit for the PMP exam within 12 months of enrolling. The guarantee applies to your first PMP exam attempt after enrolling in the program.

4. Send us your score report within 30 days. If you do not pass, submit your official PMI score report to us within 30 days of your exam date.

What you receive

A full refund of the price you paid for the PMP Master Program. If you purchased on the three-payment plan, the refund is the total of the payments you made. The refund is issued to your original payment method within 10 business days of approval.

When a refund is issued, your access to the program ends, including the courses, the practice exams, and all downloads.

The fine print, in plain language

One guarantee refund per student. The guarantee applies to individual retail purchases of the PMP Master Program made at Instructing.com; seats provided through an employer, corporate license, or other organization are not covered. PMI's own fees, including the exam fee, retake fees, and PMI membership, are paid to PMI and are not covered or reimbursed by this guarantee. The terms in effect on the day you enroll are the terms that apply to you.

How to make a claim

Email your official PMI score report to [email protected] from the email address on your account within 30 days of your exam date. We verify your qualification in our records and respond promptly. There is no form to fill out and no hoops to jump through. If you did the work and the exam did not go your way, we keep our word.

Questions about the guarantee before you enroll? Email us at the same address. We would rather answer now than surprise you later.